Dormway Quality Policy
Dormway Pty Ltd specialises in the provision of civil construction through design and development, project management, plant & equipment hire, earthworks, pipeline construction, concrete structures, cable laying and rehabilitation of pipelines and concrete structures.
We are committed to a policy of providing high quality products and services which meet the requirements of our customers. Our goal is to achieve a high level of customer satisfaction. Commitment to the implementation of supporting managerial and business operational systems is essential to realising this goal.
Within this Policy we are committed to operating our company under the disciplines and control of a Quality Management System conforming to IS0 9001 which is planned and developed jointly with our other management functions.
We believe in the concept of client and supplier working together in pursuing this policy and in continually striving for improvements in quality.
Our quality policy is based on 3 fundamental principles:
- Ensuring that we identify and conform to the needs of our customers.
- Looking at our internal processes, identifying the potential for errors and taking the necessary action to eliminate them.
- Everyone understanding how to do their job and doing it right first time.
Quality is a shared responsibility. To ensure that the policy is successfully implemented, customer requirements will be identified and communicated. Workers will be responsible for following the correct procedures to meet these requirements. We are all committed to operating continuously as a team to this standard and we will maintain the necessary quality approvals consistent with our customer requirements.
We will constantly review and improve on our services to ensure tasks are completed in the most cost effective and timely manner for the benefit of our customers. Objectives to ensure that the requirements of this policy are met and to promote continual improvement, will be determined and monitored at Management Review.
The quality policy principles and objectives will be communicated and available to all workers. Training will be an integral part of the strategy to achieve the objectives. We shall ensure that all our personnel understand and fully implement our policies and objectives and are able to perform their duties effectively through an ongoing training and development programme.
This policy shall be reviewed on an annual basis.